How do you measure the cost of a lost phone call? Have you only lost one job or appointment or could that one contact have turned into a great quantity of work and a long term customer? Imagine having a service that answers your calls, takes the caller's enquiry and sends you a detailed description of each call for your records for you to action.
Local Knowledge
Right here in Australia. We believe that this is fundamental to understanding our clients needs and requirements. We currently have two response centres, Nowra NSW and Box Hill VIC. Both centres are equipped to handle a wide variety of calls from micro-business to government. Our plan is a centre in every capital city by the end of 2009.
No Contracts
Many telephony service providers lock you into a 12 or 24 month contract which can be damaging for your business if you are not getting the level of service you expect or signed up for. Our services are based on performance. Simply, if we don't perform, we don't keep your business. Our 350 plus customers are testament to us providing professional services without the safety net of a long term contract.
Value Added Services
The services listed above are only a few of WDG's professional services. We also have an extensive fulfilment service (pick 'n' pack) that is supported by the call centre. We can facilitate every aspect of your order processing by handling each enquiry, entering the order into an oline database, validating and processing the credit card details, picking and packing each product in our bulk warehouse and delivery to your customer's door.
