When no one else will do it properly, there's us. Critical, complex and important voice and data are our specialty and at very competitive prices.
Benefits of using a live answering service
Redirecting your phone or emergency signals to us means our contact centre staff will contact you so you know about all prospects, customer issues, emergencies, staff OH&S situations and product issues when you need to, whilst getting on with your life and business. You can sleep at night without having to be alert to phone calls and can nominate some one else to handle emergencies with just one contact. You will get information sent to you via any electronic media you select or by a phone call. Our mature and professional contact centre staff live answer each call and provide a service that follows your instructions, no matter how complex, but will still use common sense.
Local Knowledge
Live answering right here in Australia with mature, experienced and highly trained staff. We believe that this is fundamental to understanding of and satisfying our clients needs and requirements. We currently have two response centres, Nowra NSW and Mitcham VIC. Both call centres are equipped to handle a wide variety of calls from micro-business and top 500 to government. Our plan is a contact centre in every capital city by the end of 2010.
No Contracts
Many call centre providers lock you into a 12 or 24 month contract which can be damaging for your business if you are not getting the level of service you expect or signed up for. Our services are based on performance. Simply, if we don't perform, we don't keep your business. Our 350 plus customers are testament to us providing professional services without the safety net of a long term contract.
Value Added
The services pictured above represent a portion of the services our call center offers. Our objective is to be an extension of our clients business and often tailor solutions to suit circumstances. We have many specialist services in the medical, mining, utilities, retail as well as general business arena. We are very experienced in many industries so call us and discuss your needs.
