Benefits of using a live answering service

For most businesses that do not work 24/7 or sporadically receive large number of calls during working hours redirecting your phone to us means our callcentre staff will contact you so you know about all prospects, customer issues, emergencies, staff OH&S and attendance situations and product issues when you need to, whilst getting on with your life and business. You can sleep at night without having to be alert to phone calls and can nominate some one else to handle emergencies with just one contact call. You will get information sent to you via any electronic media you select (e-mail, SMS, pager) or by a phone call. Our mature and professional call centre staff live answer each call and provide a service that follows your instructions, no matter how complex. But as it is nearly impossible to cover every possible situation our staff will use common sense where no instructions exist.

The real benefits using a Well Done live answering service comes from our experience in handling a vast range of issues over many years. As our operators job is to evaluate a course of action that our client has defined and is perceived to require based on the circumstances and content of a call being received and as instructions from clients form a part, and only a part of the process this experience becomes extremely beneficial. This experience allows us to differentiate ourselves from our competition by the following demonstrable characteristics:

  • We have decided to locate our major call centre in the Country because we know that staff in the country are more committed and thus our turnover is less giving a better experience base

  • Because our staff are more committed for the longterm we can afford to spend more on training thus more able to handle complex calls, they can handle issues from the "left field"

  • We employ in the main more mature staff with wide knowledge of life and issues that is unknown in centers employing backpackers and students

  • We do employ younger trainees who spend a year becoming professional performing our service and often take on our customers who want fast answering very efficiently

  • As a company we are very computer and communications literate and can offer solutions not readily available to our competition and have developed advanced technology to support our call taking

  • Because we are small, because our genesis comes out of handling a wide range of issues from complex clients, it is unlikely any customers requirements would phase us