Do you have multiple stores that require a 24 x 7 live answering service? Maybe you have staff on the road who need to be informed of exactly what's happening back at head office. This service has many flexible options to assist you in managing your enquiries and team. For some customers that have stores nationally, we take general enquiries from a 1300 or 1800 number and re-direct the caller to the appropriate store. For other clients we send multiple SMS's to the on-road staff allowing each team member up-to-date and real-time information. We can also contact and transfer calls through to a store or an individual from a roster or set spreadsheet.
Customers for whom we do this form of customer service include large service and retail franchises with hundreds of outlets both nationally and internationally, commercial equipment maintenance companies, facility management companies, storage rental companies, emergency lines for many local governments, shipping lines, consulates etc
