| | Ranger and Call-out Officer support
When an emergency is NOT really an emergency!
It's 2am. You just got back from a 45 min false alarm and the phone rings. Another barking dog! the same barking dog as yesterday and every day for past 3 weeks. The same caller, you once again explain that this is NOT an urgent issue so please call council tomorrow during business hours. It's 2.15am and it starts to rain, heavily. You just know that the phone will ring again very, very soon.
Wouldn't it be more efficient if you only got called for issues that you needed to attend? If someone, anyone, could filter out the claytons emergencies and call you only when required. Enter, the Well Done Group.
WDG (Well Done Group) is a council dedicated response centre specialising in all levels of response management supporting rangers and on-call officers.
We escalate only when required as instructed by you
We talk your talk
More importantly we do know what Council handles and what the RTA, SRA, STA, EPA, SES, RFS, MFB, NSWPF, NPWS, RSPCA, WIRES, MWS, DOE, DOH, DOD, NSWP, SHFA, DOA, DOLG, DOL, DOP, DOSRD, EA, CE, IE, DOWE, DOPI, MSB, SPC etc do - and can separate out just what your staff need, when they need it and tell them efficiently in council speak.
Our system is web based which gives you the opportunity to alter your call answering information or rosters at any time. If technology is not your thing, tell us what you need and we will do it for you. The information altered through the on-line interface is viewed dynamically in our response centre 24 x 7
|  | Call Options
You can have the option of mobile (voice), pager or SMS messages. We also log every call and level of escalation for future reference. Every call is emailed to an address of your choice. Our logs are simple spreadsheets that are legible and easy to understand. We can also provide a group SMS service so that more than one officer receives notification of an incident or call-out. | Staff Welfare Checks
We all know about duty of care and for most careers, it's not really an issue. But for council field staff in a major event, it is. We can monitor your staff in the field by you letting us know location, rosters and contact numbers. We can also escalate if required. | | 
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