Benefits of using Well Done

Local Knowledge

All of our calls are answered right here in Australia.We believe that this is fundamental to understanding our clients needs and requirements.We currently have two response centres, Nowra NSW and Box Hill VIC. Both centres are equipped to wide handle a variety of calls from micro-business to government. Our plan is a centre in every capital city by the end of 2009.


No Contracts
Many escalation and response centres lock your organisation into a long term contract. Once you sign the papers, you hope that they perform as well as they promised.

Of the 33 local councils we handle calls for, only three have contracts and at their request. The reality is, your calls are our core business which means we are dedicated to providing excellent service 24/7.


We talk your talk
As a locally owned and operating business we are very aware of the different issues between city and regional centres.This knowledge gives us a grass-roots understanding of your requirements.

More importantly we do know what Council handles and what the RTA, SRA, STA, EPA, SES, RFS, MFB, NSWPF, NPWS, RSPCA, WIRES, MWS, DOE, DOH, DOD, NSWP, SHFA, DOA, DOLG, DOL, DOP, DOSRD, EA, CE, IE, DOWE, DOPI, MSB, SPC etc do - and can separate out just what your staff need, when they need it and tell them efficiently in council speak.