Who are Well Done?
The Well Done Group dedicated Council Call Centre specialises in after-hours and overflow support. With over 30 Councils using our services, some for ten years or more, we believe we provide a better service than any other call centre. But most importantly, we become part of your team |
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All of our calls are answered right here in Australia. We believe that this is fundamental to understanding our clients needs and requirements.We currently have two response centres, Nowra NSW and Box Hill VIC. Both centres are equipped to wide handle a variety of calls from micro-business to government... |  |
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Many escalation and response centres lock your organisation into a long term contract. Once you sign the papers, you hope that they perform as well as they promise.
Our commitment to excellent service is our contract we require. Of the 33 local councils we handle calls for, only three have contracts at their request. The reality is, your calls are our core business...
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As a locally owned and operating business we are very aware of the different issues between city and regional centres. This knowledge gives us a grass-roots understanding of your requirements. More importantly we do know what Council handles and what the RTA, SRA, STA, EPA, SES, RFS, MFB, NSWPF, NPWS, RSPCA... | | |
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