Local Knowledge

Live answering right here in Australia with mature, experienced and highly trained staff. We believe that this is fundamental to satisfying our clients and their caller’s communication needs not only because many people object to answering machines or message recorders and will not leave a message but also ensuring the message is understandable and relevant.

The most significant benefit of live answering is the ability to communicate with our clients when our operators receive urgent or crisis calls messages therefore allowing more timely intervention in the issue. Local knowledge assists in understanding what is and is not urgent or crisis call.

Amongst the criteria used to select our staff is the ability to understand and be understood by callers. Australia's has over two hundred nationalities and many callers have heavy accents that require good hearing ability to understand accents and a clear voice to be understood.

Of course have a live operator with the ability to Interrogate callers does mean that more sensible messages can be recorded, again understanding of our local cultures is important in ensuring the comfort of callers by how questions are asked.

With information provided by our client our operator scan respond to callers concerns, questions , issues etc. thus saving call backs and allowing callers to communicate more appropriately. Examples may be supplying, web site URL's, fax numbers, e-mail addresses, postal addresses, product prices etc and understanding the local structures assist in accuracy.

We currently have two response centres, Nowra NSW and Box Hill VIC. Both call centres are equipped to handle a wide variety of calls from micro-business, top 500 to government. Our plan is a contact centre in every capital city by the end of 2010. The advantage is understanding local terminology, localities and name pronunciation.