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Intelligent Call Centre Services - 24x7

How critical is a missed call to your business? Was it a lost sale? A missed opportunity? Will it cost you the goodwill of your business partners and clients?

From your customers' perspective, all their calls are important and requiring immediate attention; your staff's calls are critical to the work of your business; in addiition there will be emergency calls from security, neighbour, the police, fire brigade, council or work cover etc which you really must take.

Our after hours' and overflow call intelligent answering service means that you need never miss a single enquiry made by those who want to talk to you. This is how the call centre process works at Well Done:

  • We answer your calls from a number re-directed to one of our 24 x 7 response centres;
  • A "live" operator handles each call as instructed by you and can act on your behalf, using common sense when there is no suitable instructions;
  • We can take into account your staff rosters, times when you are unavailable or on holidays and can pass on basic information to callers;
  • The message is logged with date, time, caller's name, reason for call, message ID and our operator ID;
  • An email, SMS or call is made to inform you of the enquiry;
  • The call can also be transferred through to any number you specify, can be escalated to others if that’s what you want.

Tailored, Flexible and Responsive service

Whether your organisation is large or small, your contact service here can be tailored, flexible and responsive to your needs. There are no contracts. You can switch between services without penalty. As you needs change, talk to us. We will honestly review your service and suggest what custom development and value added options are available. Together we can reassess the possibilities for your business.  

Value Messaging Service - 24x7

The more traditional messaging service we take the callers name, contact number simple message and SMS or Page the message. Suitable for high call volume clients:

  • A "live" operator answers your calls as “your name” at our 24 x 7 messaging centre.
  • The message is keyed in to our CMS system and repeated to caller.
  • Our CMS system sends you an SMS, e-mail or Pager message.